Shipping policy

Last updated June 8, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

FREE SHIPPING

We offer free USA Shipping for purchases that equal or exceed $120 on all domestic orders. Because every product is handmade on-demand and we do not carry inventory and we average a 3 business day production and offer the following shipping methods: 

Standard: $9.99, 6 to 10 business days.

USA Free Rate: When purchase $120.00 and up.

Please note, shipping times are estimated and also are contingent upon destination. Once a shipment has left our manufacturing centers, our carriers assume responsibility of the shipment and therefore Kbean cannot guarantee delivery times, only estimate them. All packages will require signatures upon delivery. However, carrier protocol is to leave the package at a specific location without signature if the delivery area meets carrier safety measures. Two delivery attempts are made from shipping carriers. After two attempts have been made, the package will remain at a local facility for 7 days before sending back to the shipper or you may risk having it destroyed. If you miss the second attempt, please contact the carrier to confirm which local facility the package is located at for pickup. Once a shipment is destroyed, Kbean cannot refund the order. If you have issues retrieving your package, please contact Kbean and we are happy to assist in getting your package successfully delivered.

DO YOU DELIVER INTERNATIONALLY?

We currently do not deliver internationally but we will in the future.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Refund Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by store@kbean.com